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Please allow two weeks for processing of return. Save your tracking number, we are not responsible if your return gets lost in transit. #SHIPPING BRASS MOUTHPIECES FULL#You should insure your return for the full value of your purchase using a tracking service such as UPS or FedEx. Include a copy of your invoice with the RA # and reason for return printed clearly on it. There will be a minimum 20% restocking fee if instructions are not followed. Repack and double box your return carefully with the RA # written on the outside shipping box. You are responsible for merchandise until it safely reaches our location. Gold Plated Mouthpieces (unless factory plated, ie Monette and Denis Wick) #SHIPPING BRASS MOUTHPIECES MANUAL#The manufacturers box, warranty and manual must NOT be written on and the box must be resealed with clear tape only.īooks, CDs and any copy-protected materialsĭisposable products including cleaning and care products All merchandise must be in original condition and include original packaging, accessories and paperwork and NOT show signs of wear. #SHIPPING BRASS MOUTHPIECES FOR FREE#If an item qualified for free shipping, a standard shipping charge will be deducted from the merchandise purchase price. For a full refund of the merchandise purchase price (shipping costs are not refundable), the item(s) must be received within 10 days after issuance of the Return Authorization Number. This will help us continue to serve you better in 2021 and beyond.If you are not satisfied with your purchase within 7 days of receipt, please call 1-732- 634-3399 during store hours for a Return Authorization Number which is required for all returns. As you may know, we’re currently in the process of expanding our staff at the shop. Thanks so much for your great support of ACB! We’re here to help you, and we wouldn’t be here without you. We don’t cut any corners with mouthpiece quality, and that includes plating. Demand is high for their services and due to COVID they can’t run at full capacity right now. We work with the best silver plating company in the business. We have a lot of orders in the queue for plating. Please reach out to Josh at if you have any questions about where your mouthpiece is in the production process. We really appreciate your patience with custom mouthpiece orders. ![]() Please give us a call or send us an email if you have any questions. ![]() We hope to have these horns in your hands soon! If you need a flugel immediately, we do have several in stock (at higher prices). All finishes are available to preorder through the listing.Īs soon as they reach the shop, shipping Doubler's flugels will be our top priority. We’re also adding a new finish to the Doubler’s flugelhorn line, a vintage antique lacquer look! These should also be available in April. Again with COVID and customs it’s hard to get precise dates on the shipments. They should reach the shop in March and April, respectively. ![]() We also have more Doubler’s flugels on order in silver plate and raw brass. It's harder to get exact shipping estimates right now due to COVID, and it's taking longer for shipments to clear customs. #SHIPPING BRASS MOUTHPIECES UPDATE#Our last update on the shipment said they might be entering customs as early as next week. Our Doubler’s flugelhorns in satin are on their way to the shop. Thanks for your patience! If you need a practice mute immediately we do have some others in stock. We will fill orders ASAP in the order received. New orders at this point are probably looking at about a one month lead time. This is an imported product made in Canada, so customs can be a factor in how fast our shipments get to the shop. Our second order is en route to the shop, and we’ve already placed a third order. We’ve had a fantastic response to the new Divitt practice mutes! Our first order sold out literally overnight and we immediately ordered more. Hi everyone, Patrick here with some updates for you: ![]()
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